2022 Student Services Survey Results

All UCSF students are invited to respond to the biannual Student Services Survey. The Survey measures student satisfaction with services under the Campus Life Services, Office of Diversity and Outreach, and Student Academic Affairs umbrellas.

Student Life, which administers the Survey, called for students to respond to the 2022 Survey from January 19 through February 15. In all, 928 – about 29% – of UCSF’s 3,178 enrolled students participated.

Students from all schools and programs are represented in the survey results, as follows:

  • 127 dentistry students
  • 226 graduate (PhD and master's) students
  • 233 medical students
  • 154 nursing students
  • 136 pharmacy students
  • 52 physical therapy students

Satisfaction with Services

Service # of respondents total very satisfied
or satisfied		 % very satisfied % satisfied % dissatisfied % very dissatisfied
Basic Needs and Food Security 440 97% 62.95 33.86 2.5 0.68
CARE Advocate 29 100% 62.07 37.93 0 0
Educational Technology Services 57 93% 47.37 45.61 7.02 0
Family Services 6 83% 16.67 66.67 16.67 0
First Generation Support Services 111 94% 53.15 40.54 6.31 0
Fitness and Recreation 458 89% 31.66 56.99 10.04 1.31
Housing Services 202 80% 21.29 58.42 15.84 4.46
International Students and Scholars Office 37 89% 43.24 45.95 5.41 5.41
Learning Resource Services 67 91% 50.75 40.3 4.48 4.48
LGBT Resource Center 21 81% 47.62 33.33 19.05 0
Library 469 94% 43.92 49.68 5.7 .64
Multicultural Resource Center 35 91% 48.57 42.86 8.57 0
Office of Career and Professional Development 259 97% 57.53 39.77 1.54 1.16
Office of the Registrar 289 94% 30.45 63.67 5.19 0.69
Police Department 40 80% 32.5 47.5 5 15
Student Disability Services 95 96% 72.63 23.16 3.16 1.05
Student Financial Services 359 95% 40.39 54.87 3.62 1.11
Student Health and Counseling Services 445 82% 34.16 47.64 14.38 3.82
Student Veteran and Military Support Services 13 100% 61.54 38.46 0 0
Synapse (the UCSF student newspaper) 91 98% 34.07 63.74 2.2 0
Transportation Services 418 90% 28.95 61.24 7.66 2.15

How students want services delivered

Students will expect flexibility in the post-pandemic world. We asked them to indicate their preferences for online, hybrid, or in-person services.

Type of service online hybrid in person
Individual Meetings 35% 46% 19%
Small Group Meetings/Presentations 30% 41% 29%
Large Group Meetings/Presentations 51% 34% 15%
Events and Socials 16% 23% 61%

Reaching Out

Students tell us these are the top three most effective ways to reach them

  • campus newsletters
  • school/program listservs
  • digital signage

Students want more assistance with...

Students tell us these are the top three things they want more of.

  • building community
  • finances
  • mental health

► See an infographic presenting survey results.

► Return to the main survey results page.