2020 Student Services Survey Results

Note: Results are rounded to the nearest whole percentage point.

Who took the survey?

  • 960 students (about 31% of all enrolled)
  • Students from all of the professional schools and the Graduate Division responded
    • 13% of respondents were dentistry students
    • 31% were graduate students
    • 21% were medical students
    • 15% were nursing students
    • 20% were pharmacy students
  • Gender of respondents
    • 73% female
    • 27% male
  • Year in program
    • 37% first year
    • 23% second year
    • 20% third year
    • 20% fourth year or more
  • Race/Ethnicity
    • 38% Asian
    • 4% Black
    • 14% Hispanic
    • 6% Multiracial
    • 33% White
    • 5% unknown
  • In addition, 26% of respondents indicated they are first generation college students.

Satisfaction with Services

Service # of respondents % very dissatisfied % dissatisfied % satisfied % very satisfied
Basic Needs and Food Security 561 0 1 38 60
CARE Advocate 27 0 11 11 78
Educational Technology Services 62 0 0 71 29
Family Services 13 8 15 54 23
First Generation Support Services 109 1 6 46 48
Fitness and Recreation 654 0 2 50 48
Housing Services 322 3 12 56 29
International Students and Scholars Office 31 0 6 39 55
Learning Resource Services 60 2 5 40 53
LGBT Resource Center 45 0 2 49 49
Library 638 0 3 50 46
Multicultural Resource Center 78 0 5 41 54
Office of Career and Professional Development 235 0 2 45 52
Office of the Registrar 303 0 4 63 33
Police Department 48 8 6 65 21
Student Disability Services 84 2 4 32 62
Student Financial Services 492 0 6 50 44
Student Health and Counseling Services 505 2 7 42 49
Student Veteran and Military Support Services 10 0 0 30 70
Synapse (the UCSF student newspaper) 119 0 3 66 32
Transportation Services 529 2 10 56 31

Selected Comments

“The Student Food Market was a great way to get food and groceries at the beginning of my time at UCSF as I learned to budget and adapt to life in SF.”

“Housing Services provide useful and informative emails on a regular basis that keep residents up to date on events affecting us.”

“Student Health and Counseling Services runs fantastic events, is great about publicity, plus is staffed by some really wonderful practitioners. It would be nice to have a session explaining our insurance plan, or just to educate us on how to understand health insurance in general.”

“Whenever I have difficulties or issues with my tuition or registration, the Office of the Registrar staff have been very helpful and friendly in addressing these problems.”

“I am incredibly grateful for the support and community I found through [the CARE Advocate’s Yoga As Healing program], especially during the difficult transition to graduate school in the wake of my sexual assault."

“The Multicultural Resource Center is great at planning events and investing in student success. The only thing I think could improve is if they were given the budget to hire more staff and expand their role in coordinating diversity and inclusion efforts across UCSF.”

“The Office of Career and Professional Development offers excellent services and events that truly help me excel in my academic and professional careers.”

Return to the main survey results page.